Credit card companies pushing credit to people who can't pay, says CAB

By agency reporter
November 17, 2017

People who do not  think they can pay their debts are being given thousand of pounds of credit for which they have not  askedr, Citizens Advice warns today (17 November 2017)

Fresh evidence from the charity suggests that six million people have had their credit limit increased in the last year without their consent – and 32 per cent of those showing signs of struggling financially were given a rise.

On average, credit card holders were given rises of £1481 without being asked, with one in 10 people (12 per cent) receiving increases of £3000 or more. This is despite 85 per cent of people thinking that credit card companies should always ask permission before increasing someone’s limit.

The figures show that credit card companies are not only lending too freely, but putting individuals and the wider economy at risk if people are unable to pay down their debts.

Research carried out for Citizens Advice shows that in the last 12 months, 28 per cent of credit card holders (8.4 million people) received a credit limit increase.

However, only one in four (23 per cent) credit card holders who were given a rise actually asked for it – the remaining three in four limit raises were initiated by credit card companies.

Worryingly, credit card holders who are not confident they can pay their current debts are more likely to have been given extra credit –32 per cent of people who are not confident they can pay back their current debts were given a rise, in comparison to 23 per cent who were.

One woman came to Citizens Advice after building up £3500 of credit card debt she was unable to pay back. Initially she had a limit of £500 which she used for unexpected bills, but when she reached the limit her credit was extended. This happened multiple times. Unable to work and reliant on ESA, she is now considering a Debt Relief Order.

The Financial Conduct Authority (FCA) has agreed with credit card providers that they will start asking new customers for their consent before raising limits, and give them the option to carry on receiving uninvited increases. Existing customers will be given the option to ask their lender to require their consent.

With three quarters of credit limit increases initiated by credit card companies and low demand from customers, Citizens Advice is concerned that credit card companies are not being required to ask permission from their existing customers before raising limits.

The charity is urging the Chancellor to use his Budget statement next week to announce that he will protect consumers by banning unsolicited increases altogether, so people are not  put at risk of building up debts they can not pay back.

Gillian Guy, Chief Executive of Citizens Advice, said, “It’s clear that credit card companies are contributing to the rise in consumer debt.

“Rather than credit card holders seeking to take on more debts, lenders are actively pushing it on people without enough consideration as to who can afford to pay and who can’t.

“Few consumers support unsolicited increases and our research shows that they make people’s debt problems worse. The Chancellor must step in to prevent credit card companies weighing people down with unwanted debt – particularly when they are already struggling to keep their heads above water.”

* Citizens Advice Bureau https://www.citizensadvice.org.uk/

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