Universal Credit training package now available

By staff writers
June 25, 2018

For the past sixteen months the Hand2Mouth project has been travelling the UK, delivering workshops to grassroots organisations and trade union branches to help them understand Universal Credit and enable them to support claimants.

Now, with the support of small North East charity The Thursday Club, the project has been able to produce a training package. The intention of the Hand2Mouth project is to help build a UK-wide network of people who have a good basic understanding of Universal Credit.

The package consists of an approximately 90 minute DVD, split into three 30 minute sessions, and written materials which can be copied for participants. The DVD was produced by Open Eye film crew who filmed one of the workshops, and covers the basics of UC, the Work and Health Programme, the online application process, and how it all links together.

Hand2Mouth stresses that having undergone this training, participants will not, under any circumstances, be qualified to give welfare advice. "That must be done by a professional qualified adviser. They will however have a good understanding of UC and be able to support claimants in hand holding them, for instance, go to a work coach appointment with a claimant. We call it advocacy, although some would describe it as a buddy system."

"Often some claimants will have no one to help support them, that is the idea behind this – to build a UK wide network of support from people who have a good understanding of the rules, preventing bullying of claimants, and knowing what their rights are. We aim to ensure that no claimant who wants support is left without it"

"This is not a glossy version, this is a nuts and bolts approach. You will get all the materials you need to run a workshop with ease. We will soon be in the position to offer the first 50 training packs to grassroots organisations."

The cost of a training pack is £10 + £4 P&P. For more information and to register interest email:

[Ekk/6]

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