Online triage systems not a solution to GP workload pressures, says RCGP chair

By agency reporter
March 27, 2019

Professor Helen Stokes-Lampard, Chair of the Royal College of GPs, has responded to a study in the British Journal of General Practice about online triage systems.

She said: "GPs and our teams have always made the most of technology as part of our ongoing commitment to provide the best possible care to patients.

"We were the first NHS sector to implement both electronic patient records and electronic prescribing, and we will continue to explore how using new technology in practice can benefit our patients, including through online consultations, which many practices across the country are already using in some form.

"There's no denying that online triage systems are convenient for some patients, particularly people who are generally fit and well and work full-time, or for people uncertain if their problem is significant or not, but as this study shows, they do not always reduce GP workload – a major pressure currently facing general practice.

"The goal of adopting any new technology is to not only make sure it is safe and effective, but that it actively complements the work we already do. It is good to see robust research emerging about online triage systems in action."

* Read the journal article here

* British Medical Association


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